Privacy Policy
Effective Date: June 1, 2025 • Last Updated: 2026 • True Health Insurance Group (formerly 12 Stones Financial Services)
Protecting your private information is our top priority. This Statement of Privacy applies to this website and True Health Insurance Group (formerly 12 Stones Financial Services) and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to True Health Insurance Group include our website, advisors, and services. The True Health Insurance Group website is an Insurance Services site. By using our website, you consent to the data practices described in this statement.
Collection of your Personal Information
In order to better provide you with products and services offered, True Health Insurance Group may collect personal information voluntarily submitted by you, including your:
- First and Last Name
- Phone Number
- Email Address
- Mailing Address or Zip Code
- Date of Birth and Age (for Medicare eligibility calculation)
- Medicare coverage status and inquiry preferences
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain services, such as requesting a Medicare consultation, downloading our free Medicare Guide, taking our interactive plan quiz, or sending us an email message.
Use of your Personal Information
True Health Insurance Group collects and uses your personal information to operate and deliver the insurance consultation services you have requested. We also use your personally identifiable information to inform you of Medicare enrollment deadlines, plan changes, and relevant healthcare options.
Sharing Information with Third Parties
True Health Insurance Group does NOT sell, rent, or lease its customer lists to third-party telemarketers or marketing agencies.
True Health Insurance Group may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange consultations. All such third parties are prohibited from using your personal information except to provide these services to True Health Insurance Group, and they are required to maintain strict confidentiality.
True Health Insurance Group may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on True Health Insurance Group; (b) protect and defend the rights or property of True Health Insurance Group; and/or (c) act under exigent circumstances to protect the personal safety of users or the public.
Tracking & Cookies
Our website may use “cookies” or web analytics to help personalize your online experience, record session information, and analyze web traffic. You have the ability to accept or decline cookies through your web browser settings.
Security of your Personal Information
True Health Insurance Group secures your personal information from unauthorized access, use, or disclosure using standard encryption and Secure Sockets Layer (SSL) protocols. While we take appropriate security measures to protect your data, you acknowledge that transmission over the internet carries inherent limitations beyond our control.
Right to Deletion
Subject to certain legal exceptions, upon receipt of a verifiable request from you, we will delete your personal information from our records and direct service providers to do the same.
Communications & Opt-Out
From time to time, True Health Insurance Group may contact you via email, SMS, or phone for appointment reminders, educational guides, and policy updates. You may opt out of receiving promotional messages at any time by replying STOP to text messages or clicking the UNSUBSCRIBE link in emails.
Contact Information
True Health Insurance Group welcomes your questions or comments regarding this Statement of Privacy: